Since 1999, Intelek has evolved from being a small talent management solutions provider, to becoming one of the fastest growing recruitment and human resource solutions provider in the country. Our range of expertise encompasses permanent, contractual & temporary staffing, executive search & placement and payroll administration.Intelek serves a wide range of clients in supporting their excellent business through our innovative services and a team of dynamic and vibrant recruitment consultants. We transform job seekers to career seekers turning dreams into reality. We strive to seek the best in people and amplify their excellence.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases