Greetings from Nityo!!! Urgent hiring for IT technical support for Mid Valley, KL Position : IT technical support Salary : On the basis of the experience Location : Mid Valley, KL Shift - Rotational language - English Speaker Immediate Joiners or 15 Days notice period candidate should have IT background or must have experience in IT support. Responsibilities: â¢Respond to the incoming enquiries/incident/service request (call, e-mail etc.) â¢Record and manage all recorded issues in IT Service Management tool. â¢Perform 1st level trouble-shooting with or without remote tools on desktop and basic systems/network issues â¢Escalate requests/issues to the appropriate resolver group according to SLA (Service level Agreement) Interested candidates please revert back with their resume on email@example.com Whatsapp: +918009373103 call +60392124909 Thank & Regards, Nivedita Singh
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases