Support project/programme manager in the development of project estimates according to estimating standards. Ensure estimates based on correct internal charge rates and that entity/regional office split for one time and recurring costs are accurate
Support project/programme manager in setting up IT project cost centres according to agreed model
Manage programme budget, ensuring actuals are correctly captured and accruals made where necessary
Monitor time recorded to projects ensuring all chargeable time is booked in accordance with agreed processes. Resolve queries on behalf of project manager
Prepare/reconcile invoices for pre-authorisation by project manager ensuring deliverables signed off in accordance with defined quality criteria (in conjunction with PMO Analyst**
Produce revised forecast to complete as required by programme manager, incorporating approved change requests subject to required financial approvals
Provide necessary reporting to support project finance steering committee
Quess Corp Limited (BSE: 539978, NSE: QUESS), is India’s leading business services provider. At Quess, we excel in helping large and emerging companies manage their non-core activities by leveraging our integrated service offerings across industries and geographies which provides significant operational efficiencies to our clients.
Quess has a team of over ~272,000 employees across India, North America, South America, South East Asia and the Middle East across segments such as Industrials, Facility Management, People Services, Technology Solutions and Internet Business.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases