POD / Research Analyst Lead

Job Summary

Company
Cognizant Technology Solutions Asia Pacific Pte. Ltd
Industry
• ITES/BPO • IT/Computers - Software
Location
Kuala Lumpur
Years of Experience
6 - 10 years
Function
• IT • Sales/Business Development • Customer Service/Call Centre/BPO
Posted On
3rd Apr 2020
Skills
Mandarin, Indonesian, Cantonese, Research Analyst

Job Description:

Job Description:

Primary Skills: POD with proficient in any one of the language like Mandarin, Indonesian, Cantonese


Professional Qualifications & Skills

Co-ordinate with clients and lead analysts to understand the project scope and define timelines and mode of delivery as per agreed service metrics.
  • Ensure on time delivery of high quality content: pitch books, proposals and commercials, in line with the client approved brand, design and language guidelines.
  • Coordinate with the client, analysts, editors and designers to ensure smooth flow of work from the time of work order initiation to understanding the brief, and working with the analyst to create pitch deck to editing, design and delivery.
  • Work with client SMEs to develop and conduct vertical and solution focused training programs for analysts and editors
  • Formulate overall strategy to produce high quality content that would find resonance with CXO audience, taking various factors such as geography, industry outlook and business environment into consideration.
  • Create a knowledge hub to store process documents, research decks, design templates and training materials.
  • Identify deviations from established processes, defined templates for research decks, agreed design formats and suggest improvements as needed, implement improvements and monitor the impact of these changes over a determined period of time.
  • Engage with, manage and delight the stakeholders

Personal Attributes

Ideal candidates will have a track record of success in their academic and professional life. They would be expected to:
  • Demonstrate the highest level of ethics
  • Be a self-starter, with initiative, energy, commitment, and show he/she is keen to learn
  • Be flexible, and adaptable to different working styles
  • Be able to work under pressure and to deadlines
  • Be able to very quickly assimilate information and understand the context of each specific research deliverable
  • Feel comfortable working in a global environment
Competencies Required in role

Problem Analysis:
  • Assimilates information quickly to get to the key facts
  • Breaks down a problem into straightforward actions and tasks
  • Anticipates and resolves potential problems
  • Applies a logical approach to the analysis of information and data
  • Maintains confidentiality of information used and exchanged during research
  • Communication & Impact:
  • Speaks clearly and succinctly
  • • Writes accurately, clearly and effectively
  • • Structures his / her communications
  • • Demonstrates enthusiasm
Teamwork:
  • Keeps necessary people informed of activities and developments
  • Understands own role within the global team and how this supports other team members, their tasks and objectives
Planning & Organizing:
  • Determines best use of time and assigns activities appropriately
  • Establishes priorities and plans for own and others work
  • Ensures urgent and important tasks are completed first
  • Identifies resources needed for own assignments: Uses simple tools and systems to structure personal activities (e.g. .to do. Lists, follow up procedures)
  • Escalates issues quickly if they can’t be managed or resolved within agreed time-scales
  • Quickly and accurately reports on the status of work
  • • Meets deadlines by managing time effectively

Drive & Commitment:
  • Goes above and beyond the basic job to ensure success
  • Demonstrates a positive, "can-do" attitude
  • Demonstrates commitment to his / her own and the team’s goals
  • Sees tasks through to completion to achieve the desired results
  • Responsive, quick to act on inputs / feedback
Client Focus
  •  Ensures that client’s expectations are met
  • Asks focused questions to assess the type of product or service which the client requires
  • Is dedicated to providing the highest quality service
Roles and Responsibilities:

Co-ordinate with clients and lead analysts to understand the project scope and define timelines and mode of delivery as per agreed service metrics.
  • Ensure on time delivery of high quality content: pitch books, proposals and commercials, in line with the client approved brand, design and language guidelines.
  • Coordinate with the client, analysts, editors and designers to ensure smooth flow of work from the time of work order initiation to understanding the brief, and working with the analyst to create pitch deck to editing, design and delivery.
  • Work with client SMEs to develop and conduct vertical and solution focused training programs for analysts and editors
  • Formulate overall strategy to produce high quality content that would find resonance with CXO audience, taking various factors such as geography, industry outlook and business environment into consideration.
  • Create a knowledge hub to store process documents, research decks, design templates and training materials.
  • Identify deviations from established processes, defined templates for research decks, agreed design formats and suggest improvements as needed, implement improvements and monitor the impact of these changes over a determined period of time.
  • Engage with, manage and delight the stakeholders
People Interactions
  • Client Sales Teams
  • Pitch Analysts/ Fellow Pod Leaders
  • Client Subject Matter Experts


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About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


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