Process Executive - Content review analyst

Job Summary

Cognizant Technology Solutions Asia Pacific Pte. Ltd
Kuala Lumpur
Years of Experience
0 - 4 years
Customer Service/Call Centre/BPO
Posted On
28th Jun 2019
Process Executive,Process Associate,Process Analyst,Data Analyst,Report Analyst,Service Operations ,digital space,Customer Support Executive,Technical support executive,Customercare executive,Customer service executive

Job Description:

Roles & Responsibilities:

• Accountable for the success and quality of the process

• Ensures that the process is followed correctly in Service Operations

• Approves management reporting and tool requirements

• Help improve the defined processes as we create more automation and gather information

• Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines

Requirements :

• 6+ months of experience in digital space

• Proactively identifying Problems

• Documentation support & research

• Basic project skills

• MS Office skills

• Excel (functions, pivots, data analysis)

• Strong attention to detail

• High analytical and research skills

• Data entry experience

• Quick learning and understanding of complex processes

• Experience with social networking (or similar programs)

• Internet Savvy

• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision

• Good Analytical & Coordination skills are essential.

• Good interpersonal and communication skills

*These incumbent/candidate who joins us will be supporting Mandarin markets that would include the countries where Mandarin languages are spoken.


About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.