Tecsys Product was incorporated in 1989 and has since established itself as the leader in providing "mission critical" solutions for the protection of modern electronic and microprocessor based systems.
Essentially, we provide our customers with solutions that keep their businesses running by minimizing or eliminating damage and interruption to critical microprocessor based equipment that can result from poor power quality, lightning or surge.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases