Requires significant collaboration with numerous departments across the business, specifically with Sales, Marketing, Data Analytics, Customer Service, IT and Finance Diploma or Degree in Product Management or Marketing preferred, other degrees in Business/General Management and Commerce also accepted Previous roles that cover product management, marketing, business development or product design and development. Familiarity with driving direct to consumer product is highly preferred Ability to manage mid-to-large product development and launch projects Facilitate effective communication and teamwork between internal teams as well as external partners/vendors
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases