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Production Support Analyst - ASAP

Keywords / Skills : UNIX, Shell scripting, Linux, Perl, Java, Core JAVA Scripts, J2EE Scripts, J2EE, Core JAVA, JAVA J2EE, JSP Scripts, JAVA J2EE Scripts, Database, Oracle DBA, Oracle

2 - 12 years
Posted: 2019-06-11

Banking/Financial Services
System Analyst/Tech Architect
Post Graduate
10000 - 12500 MYR
Posted On
11th Jun 2019
Job Ref code
Job Description
Production Support Analyst

Schedule: Full-time

Employee Status: Permanent

Petaling Jaya, MY

Ref: 1900011767

Why work at Standard Chartered?

Standard Chartered believe that every one of their colleagues plays a tangible role in delivering their purpose – "Driving commerce and prosperity through our unique diversity." They all feel strongly about living their valued behaviours – Never settle, Doing the right thing, and Better together and their culture makes this organisation special. Standard Chartered Bank have always sought continuously to improve, to challenge themselves and to drive change within the industry, the world we live in, and with themselves to live up to their brand promise - to be Here for good.

The success of the Bank and the achievement of their business strategy hinges on the way they invest in, manage and organise their people, the employee experience they create and the culture they build. Standard Chartered are building a future ready workforce enabled by digital skills, organisational adaptability and leadership at every level. They are committed to creating an inclusive and flexible environment where their diverse talent feels able and inspired to make a meaningful contribution to the prosperity of our clients.

Brief Scope

The Production Support analyst role is responsible for ensuring availability and reliability of all production applications aligned with his/her subset of applications within a line of business supported by his manager.

Responsibilities area: Problem/Incident Management, Pro-Active/Preventive Maintenance, Change/Release Management, DR/BCP Management, Risk & Compliance, Documentation, Reporting, People / Training.

The Role Responsibilities

• Primarily responsible for the stability of the production system

• Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.

• Responsible for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference

• Responsible for adhering to the established process of Incident, Problem, Change and Release management

• Responsible to proactively identify the risks in the application and manage the mitigation actions.

• Responsible for managing, tracking and timely closure of risks and other compliance related issues.

• Participate in internal / external risks and responsible for timely closure of audit action items.

• Participate in cross-training and knowledge transfer activities within support teams

• Resolve technical issues

• Manage and resolve severity incidents

• Analyze the issues reported by users and provide solutions.

• Follow up each issue to closure

• Take preventive measure to prevent severity incidents

• Manage inventory records

• Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.

• Resolve issues and maintain updates in Remedy

• Perform root cause analysis of incidents and maintain repository for future use

• Coordinate with IT Service Centre for resolution of issues

• Ensure that back up and disaster recovery plans are executed

• Coordinate during the SCM process for source management

Our Ideal Candidate

Skills & Attributes

• Computer Science/Information Technology & related fields - Bachelor of Science or higher

• Experience in mid-range technologies, terminologies and environments especially when it comes to application and system development on UNIX based platforms.

• Experience in system software development with specific skill-sets on UNIX shell scripting, core Java/J2EE, JMS and SOAP/Rest web service

• Good understanding of database specifically Oracle and DB2, as well as interfacing with DaaS (Database as a Service)

• Analytical, systematic thinking and methodical organization and good understanding of the SDLC models, process and documentation

• Minimum 2 years of experience in applications development and/or production supports.

• At least 1-2 years’ experience interacting with internal and external users via verbal and written communication.

• Excellent prioritization, organizational and time management skills.

• Demonstrate strong problem-solving skills and analytical in problem resolution.

• The position will require candidate to be on standby support for non-office hour online or batch incidents.

• Prior experience in Production Support Services

• Experience in banking domains applications especially Collection area

• Knowledge of different programming language such as COBOL and middleware tools such as IBM MQ will be an advantage. 

What you can expect from Standard Chartered.

At Standard Chartered their unrivalled network and unique markets not only delivers value for their clients, makes the biggest difference in their communities, but also created opportunities for unparalleled career and development experiences. Your hard work and talent are valued very highly, which is why you can expect a carefully chosen package of rewards with a total offering including a flexible working policy to support your work-life balance. After all, your wellbeing is just as important as salary and benefits. Standard Chartered also offers career and development opportunities, plus the chance to build your skills, they believe in investing in your development, so you can go as far as you want. High quality managers are an important part of that and their leaders ensure you’re supported, inspired and recognised.

About Company

Established in 1997, Resource Solutions is a provider of Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions.
As part of the Robert Walters Group – a world-leading specialist professional recruitment consultancy, our business has considerable resources at its disposal. With a global footprint across 25 countries, we’re able to work in close partnership with organisations and manage everything from global accounts with demanding resourcing strategies to single sites with lower recruitment volumes.
We currently source and recruit for clients in over 40 countries, manage a recruitment budget of over £2 billion and hire tens of thousands of employees each year. We’re in a strong position in the market, and aim to build on that further still – developing quality solutions and driving service improvement, innovation and value in order to continuously exceed client expectations.
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