Production Support

Job Summary

Cognizant Technology Solutions Asia Pacific Pte. Ltd
IT/Computers - Software
Kuala Lumpur
Years of Experience
3 - 8 years
Posted On
23rd Nov 2018
Production Support,Incident Management,Application Support,Trouble Shooting

Job Description:

Production Support

Location: KL

Experience: 3 – 8 years
  • Application Trouble Shooting Support (L1/L2) 
  • Incident Analysis and Temp Fix to Business 
  • Incident Management( with RCA) 
  • Problem Management(follow up to Developers) 
  • Application QA and Post Release Checks 
  • Month End and Promotion/Business Event Support 
  • BAU 24*7 Application On Call support 
  • Hyper Care support 
  • Post Production Support 
  • APAC Application/Integration alert event management 
  • Co-ordination/Communication with IT Ops/Affiliates/Global Prod Support teams 
  • Application Performance Testing 
  • UAT Environment Preparation/Refresh 
  • Involvement E2E testing 
  • KT handover from Project Team and documenting it 
  • Develop Standard operating procedures 

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant


About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.