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Keywords / Skills : Production Support, Application support, java, maven, SLA

15 - 25 years
Posted: 2019-01-11

Job Description
Title : Prodcution support / Application support with Banking domain



Location : KL Malaysia

Experience : 15 – 15 years


The Clicks Production Support Head role is to ensure best in class support, uptime and stable usage of the Clicks application. The role is to lead the support team and act as a central point of contact with clear responsibility for both enforcing adherence to Service Level Agreement (SLAs) and providing management reporting.


Job Description:
 
  • Responsible for preventive and corrective maintenance 
  • Primarily responsible for providing L2 and L3 support 
  • Hands-on & Swift Problem investigation and resolution 
  • Maintain excellence in all mandated Incident-Problem-Change streams. This includes strong communication, Major Incident (MI) handling and effort tracking for teams 
  • Hands on knowledge in cascading best-in-class monitoring standards and demonstrate governance in keeping runbook configuration continually as new information becomes available while managing day-to-day support tasks/issues 
  • Follow up with the development team on the preventive actions / measures to be taken in order to avoid a repeat occurrence of the application errors and outages 
  • Support deployment activities 
  • Involve in the weekend support coverage for changes due to application releases and infra-structure related works and provide holiday support coverage 
  • Responsible to support development of CRs if having spare capacity 
  • Responsible for estimating development / fixing effort and timeline 
  • Act as a back up for Clicks DevOps Head 
  • Responsible for preventive and corrective maintenance 
  • Primarily responsible for providing L2 and L3 support 
  • Hands-on & Swift Problem investigation and resolution 
  • Maintain excellence in all mandated Incident-Problem-Change streams. This includes strong communication, Major Incident (MI) handling and effort tracking for teams 
  • Hands on knowledge in cascading best-in-class monitoring standards and demonstrate governance in keeping runbook configuration continually as new information becomes available while managing day-to-day support tasks/issues 
  • Follow up with the development team on the preventive actions / measures to be taken in order to avoid a repeat occurrence of the application errors and outages 
  • Support deployment activities 
  • Involve in the weekend support coverage for changes due to application releases and infra-structure related works and provide holiday support coverage 
  • Responsible to support development of CRs if having spare capacity 
  • Responsible for estimating development / fixing effort and timeline 
  • Act as a back up for Clicks DevOps Head 


Strategy and Planning
  • Develops and spearheads the execution of application management strategies 
  • Drives and implements initiatives to enhance the performance of the Clicks applications 
  • Identifies key objectives, financial and other performance measures for the department 
  • Identifies, allocates and organises resource requirements, including people development needs 
  • Keeps abreast of IT and business developments in order to take appropriate actions to capitalise on opportunities and mitigate threats 
  • Lead and supervise the support teams to ensure that all functions and responsibilities are carried out efficiently and effectively. 
  • Ensure that all teams are meeting the operational requirements of Level 1, Level 2 and Level 3 Incidents. 


Required Competencies: 
  • Good leadership skill, organizational ability and time management. 
  • Highly result-oriented and can work independently. 
  • Ability to build relationships and interact effectively with internal and external parties. 
  • Good analytical, collaboration, written and communication skills 
  • Ability to plan and prioritise work/projects in the team. 




About Company

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
About Recruiter
Joshua
HR Recruiter
Cognizant Technology Solutions Asia Pacific Pte. Ltd
...
Skills I hire for Java, Dotnet, Business Analyst, Business Intelligence, LIMS, SAP, FICO, ABAP, Production Planning
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