We are an established Group of Companies partnership between Malaysian company and a well renowned Singapore company ISOTeam Limited that specialises in INTERIOR DESIGN, ARCHITECTURAL SERVICES, CONSTRUCTIONS, RENOVATION and INTERIOR PRODUCTS in Malaysia and Singapore. Over the years, we have acquired a reputation for consistently delivering productive and constructive solutions for interiors. As a fit-out company, we provide full consultation services, manages projects and produce products while offering nothing but quality in our work on the mentioned principles. Our products are widely recognized and trusted by users and can meet continuously changing economic and social needs. Some of our clientele has been with us the very first day since we started and we have evolved steadily with them as well.
In line with our expansion, we are seeking for talented & enthusiastic individuals who are hardworking, dynamic and career driven, to be part of our valued team. Interested candidates may apply and send their resume via Monster.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases