• Help Train all new hire batches to complete Cognizant Boot camp and Process trainings
• Should be a quick learner and get accustomed to changing policies of the business.
• Responsible for retraining & refresher based on the requirement
• Prepare Training material, Job Aids and Update materials
• Design training plan based on production needs
• Responsible for driving new instructions received from the clients across teams
• Deriving a Calibration Process for operators
• Will be responsible for auditing content and deriving meaning insights to identify knowledge gaps and training opportunities
• To provide inputs for process improvements
* These incumbent/candidate who joins us will be supporting markets that would include the countries where Thai languages are spoken.