Develop and sustain the Quality Management System in line with the required industry standards (including: ISO 9001, TS16949, CIDB certification, Sirim Product Certification, etc), accreditation requirements and business requirements across the organisation through existing and new procedures.
Regulate, control and improve the quality of all processes throughout the business and the final product.
Manage the audit program to ensure that all nonconformities raised against certification bodies during audits are effectively corrected and independently verified.
Embed a culture of continuous improvement throughout the company.
Lead the team to achieve quality management system targets for customers and business goals.
Global Talent Link (GTL) was born out of the need for a World-Class Total HR Solution Provider to serve our customers with the most holistic HR services in the market. Under the umbrella of Profess Consulting Group, a leader in HR Consultations and Training since 1988, GTL is a legacy of Profess Group’s 28 year pedigree. Today we offer our clients a complete portfolio of Executive Search & Recruitment Services that includes Recruitment Process Outsourcing (RPO), Contract Management, and Consulting Services domestically and internationally!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases