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Keywords / Skills : Quality Analyst, Quality assurance, Call Center

1 - 2 years
Posted: 2018-11-13

Job Description
  • To provide support to Operation team to meet and sustain client targets by providing accurate & timely analysis. 
  • Call monitoring and evaluation. 
  • Timely feedback to agents. 
  • Variance reporting. 
  • Ensuring implementation of action plan. 
  • Client interaction • Key Performance Indicators (KPIs) as specified by the Quality Lead
  • Tracking compliance of corrective actions. 
  • Key Performance Indicators (KPIs) as specified by the Quality Lead
  • Standard office and computer equipment 
  • High work pressure 
  • 6 day work schedule 
  • Able to work on rotational shift 



About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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