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Quality Assurance Analyst - Vietnamese & Thai literate

Keywords / Skills : Quality Analyst, Quality assurance

1 - 3 years
Posted: 2018-06-06

Nationality
Thailand, Viet Nam
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Other Customer Service
Education
Bachelors
Degree
Posted On
6th Jun 2018
Job Description
  • Monitors and evaluates inbound and outbound interaction quality 
  • Tracks issues in the quality monitoring systems or tools 
  • Analyze the results and arrive at continuous process improvements 
  • Provides feedback to improve performance 
  • Work with training team in developing training programs 
  • Works with Operations to define quality metrics 

Requirements:
  • Preferably bachelor's degree 
  • At least 1-2 years of experience in QA or Call Centre Operations 
  • Right attitude, mindset and optimistic 
  • Strong analytical skill and able to analyze data from different perspective 
  • Experience in handling large pool of data 
  • Good knowledge in MS Office, especially expert level in MS Excel and Powerpoint 
  • Able to work in flexible hours or shift 
  • Experience in handling contact centre data will be an added advantage 
  • Six Sigma certified will be considered as priority 
  • Good communication skill and able to communicate to all level 
  • Good command of English is a must 



About Company

Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
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