About Company: In summary, EDCS is a leading technology services and IT outsourcing company. With deep industry knowledge, business process expertise, global resources and a proven track record, we deploy the right people, skills and technologies to help clients improve their performance. We help organizations achieve consistent quality and operational cost reductions through optimized service delivery models and process improvements. EDCS offers cutting-edge solutions in the areas of Enterprise Application Services, Infrastructure Services and Software Solution Services. Since our inception, some of the world's leading companies across industry verticals have leveraged EDCS delivery model to maximize their returns. Our track record of successful deliveries has been the single pivotal factor for our growth – reflected in our customer retention track record. For more information, please visit our website www.edcs.co.in / www.edcs.com.my
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases