The HR Leader is based in Shanghai, and will require the support of this Regional HRM for the SEA sian markets to business partner with 3 separate business entities. You have a colleague and peer supporting one other business entity within the organization.
You will be responsible for performing the full spectrum of HR functions, with the support of your 2 x direct reports, of which, one is existing and one is new.
The company offers their customers professional project management from planning to implementation. One of the key priorities of this role would be to partner with and support the project management teams on their HR requirements, "from hire to fire"
Proven HR business partnering in a Project Management environment
Proactive and independent worker
Ability to thrive in a fast-paced environment
1. Salary budget RM12,000 - RM24,000
2. Prefer candidates from Manufacturing
3. Open race and gender
4. The Interviewer will be in KL on 30th of May - 1st June
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases