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IT Jobs in Selangor
Regional IDT Corporate Snr TaO Coordinator
Regional IDT Corporate Snr TaO Coordinator
BAT Aspac Service Centre Sdn Bhd
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Software Engineer/ Programmer
23rd Apr 2019
Job Ref code
Job Description :
To understand business requirements & processes and identify business technology and/or process opportunities, working with business & IDT managers to develop, implement and maintain solutions which deliver business value within agreed timelines and budget.
Support the Regional Corporate & GBS (Shared Services) IDT Manager and in-Region IDT Stakeholders to ensure the change request process for the global platforms including but not limited to TaO (Global SAP ECC), SuccessFactors (Global HRIS) and Enable (SAP HR) is performed successfully with no business disruption and as per the agreed governance.
Understanding of the Global Platforms Governance and Release Management processes and act as an SME (Subject Matter Expert) to support Business Analysts from all functions and shared service centres (GBS and Supply Chain Hubs) in the end to end cycle of a Change Request, ensuring all the required information, budget and resources are available.
Identification and resolution of obstacles for the Functions in the implementation of Change Requests, engaging with the necessary parties in Local, Regional and Global IDT and RPLs (Regional Process Leads).
Engagement with GBS (Shared Services), BoC Business Optimization Centre (Regional Process Leads, etc), CoE (Centre of Excellence), FITMs (Functional IDT Managers), GAMs (Geographic Account Managers) and Regional Heads of IDT to ensure correct governance and timelines are followed, information is accurate and all necessary resources are available for the delivery of a change request be it in a global platform and/or the applicable legacy systems associated with the end to end change.
Identify potential impacts on regression scope and resourcing based on Functional IDT Portfolios and Planning cycle.
Working with Regional and Global Projects, Centre of Excellence and Shared Services to:
reslve delays in UAT and Regression scenario review and sign off by the business for the global and regional platforms including but not limited to TaO (Global SAP ECC), SuccessFactors and Enable
ensure existing regressin scenarios are up to date and are updated subsequent to new functionality introduction or business model changes.
understand and adjust prcesses / scope to reflect changes in business models and corporate structures and transactional responsibilities i.e. the move of transactional responsibility (and therefore regression responsibilities) from End Markets to Shared Service Hubs, introduction of new commercial entities / companies, move from Distributor to DSS (Direct Sales) Route to Market (RTM) Model.
understand regressin impact due to associated project changes and support capture and articulation of required regional BA resource / Regional IDT support.
ensure mapping f regression scenarios to business models is up to date and business owners and key contacts are identified, maintained and up to date
ensure regressin scenarios are reviewed by the relevant business owners on a quarterly basis to confirm as fit for purpose
Budget Management Support:
Responsible for the execution, control and reconciliation of the Global budget pots both for Global Platforms and Regional / Local systems for the LFR related changes on behalf of the Global Corporate IDT Manager - Finance, ensuring governance is followed and that expenditure remains within the agreed budget, identifying potential issues, helping prioritize expenditure between functions and escalating as required.
Accountable for scheduling and chairing of the Operational Governance Group (OGG) in the Region to review, approve and prioritize change requests together with the Regional Process Leads (RPLs) and Functional IDT Managers (FITMs). Escalation of issues to the relevant Global Functional IDT Managers, Geographic Account Managers (GAMs) and Regional Heads of IDT when and if required.
Accountable for providing visibility of the change requests both in Global and Regional / Local systems to the Regional stakeholders and obtain proper budget approval and prioritization.
Regional representative at the governance forums for the Release Management process ensuring process is followed, status is aligned, and escalations are raised and resolved as necessary. This include being:
Key cntact in the regions for BAs and where needed Project Managers into the Release Management process.
Key cntact into the Regions and Functions for Centre of Excellence (CoE) and Enterprise Services Solution centres for escalations regarding regression completion or delays.
Respnsible for ensuring Change Requests are correctly allocated to an associated project or funding pot.
Respnsible for ensuring BAs and Project Managers (where relevant) mapped to each Change Request.
Respnsible for ensuring associated legacy changes and dependencies are mapped, with status aligned for end to end change when applicable.
Ensuring Business Requirements Dcuments have been captured and associated with each change request and have been approved / endorsed by Business Analysts.
Working closely with Centre of Excellence, Business Optimization Centre and Shared Services to leverage inputs for centralised and reusable status reporting.
Accountable for providing accurate reporting on the status and progress of Change Requests from draft to release. Responsible for ensuring scoping and distribution of required status and exception reports.
/ Centre of Excellence / Business Optimization Centre
Support activities needed for effective management and landing of changes into the Global and Regional platforms
Project Managers / Business Functions
Identification of non-project activities and resources needed for effective regression completion by geographies because of the changes introduced.
support the development of IDT plans and budgets via identification of potential regression scope / resource required
Business Partners and Business Unit IDT managers
collaborate on the provision of status updates of Change Requests. Co-ordination of regression completion in the regions and escalation and resolution of blockers.
IDT functional managers / BAs
- work closely to ensure alignment of status into releases and allocation / alignment with project and LFR funding.
IDT Standards & Governance
collaborate to ensure effective application of standard processes, and identification of optimisation opportunities
Experience working as a part of, and ability to land, Global and Regional projects regional / cross regional practical experience in projects such as ERP implementation, compliance (e.g. SOx), Business and IDT transformation projects, Legal entity / business model changes, etc
Experience working as a project delivery manager, preferably for regional projects involving multiple players.
Experience and strong understanding of general IDT Governance processes, including but not limited to Project Delivery, Change Management, Change Control
Extensive and substantial practical experience in contributing to and interpreting business process management and business metrics
NICE TO HAVE EXPERIENCE
Understanding of the Business Processes across / in one of the areas supported by the associated system platforms that enable these processes i.e. TaO (Global SAP ECC), SuccessFactor and Enable (SAP HR)
Business-facing IDT experience in a global environment, preferably with a degree in an IT-related discipline
Ability to interpret the business IDT and functional strategies, understand the Group operating model, and the implications actions in one area have on other functions
Understanding and practical application of project management and System Software Development lifecycle methodologies i.e. PRINCE2, Agile etc
Understand the background, issues and implications of company and functional strategic imperatives
Experience of leading, influencing and operating in a complex geographical/ functional matrix organization
British American Tobacco is one of the worlds leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.
We are proud that we are consistently among the top 5 companies on the London Stock Exchange.
Our portfolio includes our world-famous Global Drive Brands Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.
Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.
Contractual Legal Entity:
BAT GSD (KL) Sdn Bhd (MY50)
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0 - 2 yrs
Job Details :
2 - 6 years
Job Location :
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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