Operationally, need to ensure timely and accurate expense report processing, ensuring all travel and expenses (T&E) are processed in compliance with BU’s T&E policies and procedures as well as supervising the T&E team. Ensure the accuracy of T&E report, and to provide assistance to the stakeholders on all T&E queries. The role will be accountable for a strong knowledge of the T&E policies and procedures, while continuously seeking to identify opportunities for improvement to rise with their superior and the department management. The role requires a high ability to follow defined processes and steps to ensure the rigorous controls are put in place by management are properly executed. Investigate discrepancies of T&E information and/or documentation to ensure accuracy and adherence to procedures prior to processing. Critically review and analyze current T&E procedures in order to recommend and implement changes leading to best-practice operations
Operations: - Drive the five transformational projects to ensure successful re-engineering of the program 1. Find/source one common travel agency 2. Implement Online Booking Tool (most probably SAP CONCUR) including managing the dependencies with Expenses roll-out 3. Implement a/one Corporate and Purchasing Card (AMEX, MC or Visa) 4. Update Travel Policy 5. Set-up Hotel Program
- Own, develop and continuously improve the service delivery - Improve the quality of service delivered to internal customer base (traveler / arranger experience) - Manage any technologies required to deliver the program - To respond to Travel/Expenses queries and help manage the non-compliance practices - To ensure quality and compliance on all Travel/Expenses related activities and processes 1. Coordinate and manage the T&E function 2. Manage and supervise direct reports within the T&E team if any 3. Monitor and verify the creation of Expenses and Claims standard reports 4. Identify and resolve any abnormalities/incident in the system that can lead to risk to the company 5. Actively ensure compliance within SLA and external statutory rules through routine Travel/Expenses monitoring 6. Escalate issues to higher management where necessary 7. Ensure prompt maintenance of staff records – entitlements or equivalent
- To liaise with stakeholders if there are any issues that requires further confirmation - To respond and provide advice on more complex Travel/Expense matters - To identify process improvement opportunities and participate in ad-hoc projects as and when required
Dimension Data Asia Pacific (DDAP), a wholly owned subsidiary of Dimension Data plc, helps clients plan, build, support, manage, improve and innovate their ICT infrastructures. It combines an expertise in network integration, security, data centre solutions, Microsoft solutions and converged communications & contact center technologies, with advanced skills in consulting, integration, training and managed services to design ICT solutions to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases