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Restaurant Manager

Keywords / Skills : Restaurant Manager, Restaurant, Restaurant Management, Restaurant Incharge, Customer Service, Hotel Manager, Hospitality Manager, Restaurant General Manager, Food And Beverage

2 - 4 years
Posted: 2019-03-05

Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
Food & Packaged Food
Restaurant Manager
Banquet Management
3500 - 5500 MYR
Posted On
5th Mar 2019
Job Description
  • Coordinate daily Front of the House and Back of the House restaurant operations. 
  • Deliver superior service and maximize customer satisfaction. 
  • Respond efficiently and accurately to customer complaints.
  • Regularly review product quality and research new vendors. 
  • Organize and supervise shifts.
  • Appraise staff performance and provide feedback to improve productivity. 
  • Estimate future needs for goods, kitchen utensils and cleaning products.
  • Ensure compliance with sanitation and safety regulations.
  • Manage restaurant’s good image and suggest ways to improve it. 
  • Control operational costs and identify measures to cut waste.
  • Create detailed reports on weekly, monthly and annual revenues and expenses.
  • Promote the brand in the local community through word-of-mouth and restaurant events. 
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads).
  • Train new and current employees on proper customer service practices.
  • Implement policies and protocols that will maintain future restaurant operations.
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role. 
  • Proven customer service experience as a manager.
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff. 
  • Familiarity with restaurant management software.
  • Strong leadership, motivational and people skills.
  • Acute financial management skills.
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus.

About Company

City University Malaysia is the gateway to a bright future for individuals who wish to acquire knowledge and unleash their potential to excel in the field of Science and Technology. We are making significant contributions to the development on our knowledge capital towards a sustainable future of the nation and the region. We are committed to be one of the leading centers of excellence in higher education and to be internationally recognized.

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