Perform all Report to Record (AA/GL/CO/CM/FSCM) transactional requests activities professionally by ensuring: (i) All documents are processed timely and accurately in accordance with requirements stipulated in the SLA (ii) All month-end closing activities are performed in accordance with Asia as well as Global closing calendar
Ensure accuracy of analysis and timely distribution of all analysis and reporting services to all relevant parties relating to :
i) Financial & Tax reporting
ii) Global Treasury reporting
iii) Local VAT /GST reporting
iv) Balance Sheet & Profit and Loss accounts analysis and Quarterly Balance Sheet Review
v) All other analysis/reports listed in the SLA, as well as any adhoc requests from time to time
Ensure and uphold strong control environment in the organization. This is achieved by:
(i) Complying and keeping abreast of latest GAAP and local statutory requirements, where relevant
(ii) Adhering to policies & procedures and all internal control practices
(iii) Executing J-SOX controls and keeping all required evidence as a Control Owner
Demonstrate commitment to achieve service excellence and be customer focused with HEART by:
(i) Cultivate good team spirit and ""can do"" attitude within and across the team
(ii) Observe the Customer Query Protocol to:
a) Ensure timely resolution and closure of queries and issues;
b) Ensure effective communication with customers.
(iii) Establish and maintain cooperative working relationships with all stakeholder
Embrace Global BSC Mission and Vision to achieve operational excellent through
(i) Constantly develope the required business and process knowledge
(ii) Perform regular review on R2R team and market performance metric (KPI) to identify and make recommendations that optimize / improve business processes
Advance diploma / university degree in accounting or working towards an accounting professional qualification (ACCA, CPA, MACPA, CIMA)
Minimum 2 years experience in accounting related role providing broad experiences across full set of accounts in Shared Service Center General Ledger environment or audit environment.
Strong technical knowledge in accounting and tax.
Knowledge of GAAP and experience in Microsoft Excel, Word and SAP system;
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases