As a SaaSOps Engineer your main goal will be to assure the overall availability and performance of production services against availability and quality SLAs while ensuring to our customers a smooth and performant operation.
You will respond to alerts or events that may impact our uptime commitment. You will be focused on root causes, single points of failure and eliminate them through remediation and execution.
You are also expected to be up to date with the recent developments in the cloud ecosystem in order to help simplify existing solutions and create efficient new ones.
Bachelor's degree in Computer Science or related technical field involving coding
2+ years of demonstrated experience maintaining SaaS applications in one of the major platforms (Azure, GPC, AWS, IBM Cloud) and cloud orchestration tools (Kubernetes, Marathon, VMware, etc.)
1+ years of experience with Linux operating system
2+ years of experience in at least one programming language: Java, C, C++, Python, Go, Perl or Ruby
Ability to debug and optimize code and automate routine tasks
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Support specialist, support engineer, helpdesk support, technical support, software support, customer support representative, customer support engineer, IT helpdesk, contact center, L1 agent, support agent, technical support agent, telecom
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases