Provide administrative support to the Regional Sales Manager while working closely with the District Sales Manager to ensure the smooth administration of the Field Operation's Office.
To assist Trade Marketers in all area of administrative tasks e.g. being assigned as the time controller (TICO) under the SAP HR and needs to coordinate various tasks or functions to assist both superior and fellow associates as and when requires.
Compile and update sales figures, trade returns, stock transfer, weekly shipment orders, trade gratis and stock balances and maintenance of the distributor's account receivables (AR).
Monitor and record blue chits usage and keep a proper record of both confidential and non-confidential documents for future audit reference or filing purposes.
Process Purchase Requisition for merchandising, office maintenance, Capex and vehicle expenses, matching Purchase Order with invoice and follow-up on the status prior to performing MIGO.
Consistently update the OPEX and merchandising budget and analyze the variances, and make certain that the managers are aware of the situation.
Responsible for the office petty cash & proper maintenance of all related monthly reconciliation.
Coordinate and ensure an efficient management of administrative activities like Fleet Managing System, staff monthly claims, distributor's annual bank guarantee reminder, tenancy renewal, Field Operation office licensing, update of premium items, assets inventory reports & prepare Travel Order Form.
Assist superior any new or ad hoc task assigned to ensure little or no disruption to business processes.Work closely with managers to engage/liaise with appointed vendors to conduct appropriate and regular maintenance to upkeep the Operation's office image and standard.
Fresh graduates with Diploma/Degree in Business Administrationare welcomed.
SPM with minimum 2 years working experience related to administrative or secretarial position can also be considered.
Have excellent command of both written and spoken English and Bahasa Malaysia. Working knowledge of other languages such as Mandarin is always an advantage.
Posses excellent hand-ons computer skills - MS PowerPoint, MS Excel and Words. SAP knowledge is added advantage
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases