Imagine is a dynamic and ever expanding international mobile company with an enviable set of clients and mobile partners. Imagine work with a wide array of mobile publishers and technology partners to act as a one-stop technology shop for advertisers, agencies and media owners.
Imagine is head quartered in the UK with offices now in New York, Singapore, China, Dubai, Malaysia, and Sydney.
We are now globally recognised, with a key focus on creative solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases