AGENSI PEKERJAAN VSMAS SDN BHD is specialized in recruitment consultancy based in Johor, Malaysia. To valuable employers: With years of experiences in manpower supply, we are able to provide human resource and staff recruitment services with a range of workforce solutions, which cover permanent and temporary replacement in variety of job specialization and business nature. To potential employees: We give professional career consultancy to job seekers, who may still in the dilemma on his/her way to the success. We introduce potential employees to employers; we match employees to valuable employers. Our valuable employers and employees are essential and indispensable to us. AGENSI PEKERJAAN VSMAS SDN BHD is continually making rapid progress in order to gain mutual trust from all employers and employees.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases