CTOS is Malaysia's leading Credit Reporting Agency. It provides individuals with personal credit reports and businesses with a comprehensive online system that allows them to manage their business credit risk via credit checks, customer monitoring and trade references.
Established in 1990, CTOS is Malaysia’s leading Credit Reporting Agency (CRA) under the ambit of the Credit Reporting Agencies Act 2010.
At CTOS, we facilitate credit extensions by empowering individuals and businesses with access to crucial information at greater ease and speed.
According to World Bank's Doing Business Report 2014, Malaysia is deemed the easiest country to get credit in the world (out of 189 countries). We are proud to have contributed to that.
By providing information to credit grantors and creating transparency, we inspire greater confidence in them to transact with parties they would otherwise know little or nothing about. Hence, our mantra, "Knowledge creates confidence".
However, we do not evaluate or make recommendations on credit applications. Lending involves many factors. Ultimately, an applicant must meet a credit providers' risk appetites, business policies and strategies.
Credit is not a right. Needless to say, we must be prudent and responsible in our financial dealings which will have an impact in our search for credit. Given this, individuals and companies are urged to check their CTOS credit report regularly. This is to ensure accuracy and updates for quick and efficient processing of their applications.
CRAs are poised to further develop under the CRA Act 2010 to benefit the people, businesses and ultimately, the natio
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases