Aiming for accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans
Achieves marketing and sales operational objectives by contributing marketing and sales information and reviews. Productivity, quality, and customer-service standards; resolving problems are very important.
To sustain sales volume & selling price by keeping current with supply & demand, changing trend, economic indicators, competitors & meeting challenges of Various Free Trade Agreement.
To achieve sales target for in terms of volume, margin and revenue and ensure sustainability of the business through strategic planning and implementation.
To provide prompt and reliable value-added services to all customers emphasizing problem-solving, solution providing method to all customers and ensure all receivables are collected on time.
To service existing customers and to develop new customers in the local and overseas market.
To attend to customers complaint and resolve speedily.
Global Talent Link (GTL) was born out of the need to assist organisations to attract and recruit the right talent in a more professional, personalised and passionate manner. Under the umbrella of Profess Consulting Group, an integrated group of consulting firms with 30 years of industry experience, GTL is poised to offer a complete, portfolio of Executive Search and Recruitment Services that includes Recruitment Process Outsourcing (RPO), Contract Management, and Consulting Services domestically and internationally(www.gtalentlink.com)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases