AGENSI PEKERJAAN GLOBAL TALENT LINK. Global Talent Link (GTL) was born out of the need to assist organisations to attract and recruit the right talent in a more professional, personalised and passionate manner. Under the umbrella of Profess Consulting Group, an integrated group of consulting firms with 30 years of industry experience, GTL is poised to offer a complete, portfolio of Executive Search and Recruitment Services that includes Recruitment Process Outsourcing (RPO), Contract Management, and Consulting Services domestically and internationally (www.gtalentlink.com).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases