Xinyi Solar (M) Sdn Bhd is a subsidiary of global leading glass manufacturer namely "Xinyi Glass Holdings Ltd" which is listed in Hang Seng Stock Exchange. Our company had been set up a STRATEGIC GLASS HUB in Jasin, Melaka, to cater for local and South-East Asia ever growing glass demand:
Major solar glass products manufactured include fully finished tempered anti-reflective coated pattern solar glass, and back glass. At the same time, Xinyi Solar is also the largest applicators of G-G module, and promote competitiveness of solar industrial and energy efficiency. By integrating and optimizing the PV Industrial resources, XINYI SOLAR is committed to improving the competitiveness and energy efficiency of the solar industry and creating a sustainable PV industry.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases