Purpose of the Job Develop assigned Line of Business (LOB) sales within the region in coordination with Regional Sales Managers (RSM) and Key Account Manager (KAM). Prescribe and qualify solutions at end-customer level. Support the Territory Sales Managers (TSMs) on technical understanding of products. Accompany TSMs on distributor and end user visits if necessary.
Develop sales of assigned LOB products and meet sales targets
Deploy and execute go to market strategy and agreed action plan for product(s) within region in liaison with LOB leader and regional sales team.
Working closely with sales team (RSMs and KAMs), identify opportunities, demonstrate their viability and set up the appropriate strategy to close the deal.
Master technical aspects of assigned products to propose adapted solutions to customers
Train sales forces on new products and provide technical expertise to RSMs and KAMs
Visit key end-users and key accounts with TSMs and KAMs to develop sales together
Engage directly with the End Users (or distributors) or jointly with RSMs and KAMs to win specific business opportunities or projects where specific and core expertise is required (in coordination with RSMs or KAMs)
Take direct account management responsibility on specific market segments (if any) driven by particular technical solutions
Review sales performance on a periodical basis and recommend action in order to meet the plan
Lobby at association or professional federation level
Communicate market needs & trends to Product Line Leader and LOB teams
Contribute to the definition of the sales strategy for the assigned LOB and territory
Proactively involve/lead efforts along product life cycle including launch, promotion and discontinuation.
Collect competitive information, pricing, and strengths and weaknesses of competition and share them with LOB leader and Global Product Line Leader.
Provide input for the AOP.
Provide sales forecasts on a monthly basis according to the Sales, Inventory and Operations Planning (SIOP) process.
Meet pricing and margin objectives.
Liaise and participate with Marcom for any promotional activity or communication related to their product
Monthly report on activities and quarterly detailed review of sales action plan
Identify opportunities for other product lines and communicate them to TSMs and KAMs.
Main Networks & Contact Links
Regional Sales team
Marketing communications (Marcom)
Product line leader
Technical support when adequate
Geographic Scope & Travel Requirements
Extensive travel throughout the region, visiting existing and potential customers and distributors (>70%)
Key Performance Measures
University degree in business administration OR commercial/technical education
Additional Marketing qualification is an advantage
Work Experience Required
3 years customer-facing outside Sales experience, preferably in the PPE industry, selling to end customers and distributors
Experience in sales of products through indirect sales channels (distributors)
Experience in business-to-business (B2B) sector
Technical Skills & Specific Knowledge Required
Good technical skills and understanding
Behavioural Competencies Required
Excellent verbal and written communication and influencing skills on all levels of an organisation
High level of customer orientation coupled with a solution-oriented approach
Goal-oriented and able to deliver on commitments
Ability to work and organise workload independently
High level of integrity and demonstrated portrayal of the 12 Honeywell behaviours
Persuasive – ability to influence
Diplomatic and able to build objective lines of argument/rationales for action and present viewpoints assertively
Time management, organisational skills
Analytical – problem-solving ability
Time management and organizational skills
Fluent in written and spoken language of the Country of employment
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases