Quess, India’s leading integrated business services provider, was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the Middle East and South East Asia. It serves over 1700+ customers across 4 segments namely, Global Technology Solutions, People & Services, Integrated Facility Management, Industrials and Internet Business. Quess has over 281,000+ employees (including Manipal Integrated Services and Terrier Security Services)
Quess is committed to providing a world-class customer experience while continuously working towards creating better lives. Superior services and technology solutions have enabled Quess to achieve market leadership in many of the businesses that it has a presence in: • IT Staffing • Industrials • Facility Management • Security Solutions • Skill Development • General Staffing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases