· Have at least one (2) full cycle project implementation in SAP ECC6 on SAP FICO module preferably on Malaysian government/GLC sector. · Have a knowledge and project implementation experience on Treasury, Loan Management, Asset Management & CO module is an added value. · Able to do the system support for daily operational issues. · Able to be lead, advise and transfer knowledge to Prodata’ s functional team. · Able to communicate well with the support leader/team and end users.
QCT Networks is a IT & SAP Services specializing in Business Analytics, Supply Chain, ERP, Success Factor & NAKISA. Our suite of services for these products include Solution Implementation, Support, Remote Consulting, Project Resourcing as well as Instructor Services. We have been providing best-n-class IT & SAP Services for Malaysian client over the past 5 years.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases