Qualifications & Certifications: - Degree in Computer Science, Management Information System or any other relevant engineering field from recognized Higher Learning Institution. Preferably possess SAP Certification.
Experience: • Minimum of Five (3) years working experience in the related field. Experience in the Oil & Gas Industry is an added advantage. • Experience as the subject matter expert specializing in one or more SAP modules - FICO, MM, SD, PS. • Minimum of 2 years of experience in a full cycle project implementation as well as in support projects in one or more SAP modules - FICO, MM, SD, PS.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases