Having entered our 18th year in the market as a manpower solutions provider, we continue to evolve to meet the ever changing needs of the global business environment.
Ideal Reliance was incorporated in 1999 where its principle business was provision of outsourcing services to Shell, Malaysia. Some of the services provided include supply and management of contingent workforce, payroll & remunerations service, expatriate services, building maintenance & facilities management, employee and office services, limousine & personal driver supply and management, as well as in-house security management.
Fast forward 18 years to today, led by seasoned industry veterans, our experience and wealth of knowledge in our core expertise of Staffing & Outsourcing Services enables us to continue to evolve and meet the ever changing requirements and higher demands of today's global business marketplace. Visit us at www.idealreliance.com to find out the benefits of engaging in our services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases