In providing IT consulting and development services, we strive to deliver outstanding, high quality technical solutions with second-to-none customer service. Aptude’s managing partners have over 50 combined years of experience in technology and business and are personally committed to meeting our clients’ needs with integrity and complete satisfaction. With their knowledge–and that of our staff of technical and business consultants–spread across a number of technologies, we are able to assist organizations in implementing their own application development solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases