Terrabit Consulting Group is one of the leaders in the IT Consulting industry across Asia Pacific. Founded in 2009, Terrabit Consulting began its operations in Singapore as a Software Development company. With time, the robust client base and growing demand for various IT services in different parts of Asia sparked the expansion of Terrabit. Currently, Terrabit has offices in Singapore, Malaysia, Hong Kong, India and Australia, with a new office commencing soon in Dubai to cater towards the Middle Eastern market. Moreover, Terrabit is ethnically and racially diverse, with employees of more than 30 different nationalities working across the region.
Terrabit Consulting has been ranked as one of the "50 Best Companies to Watch 2018" by The Silicon Review: https://thesiliconreview.com/magazines/the-premier-global-it-and-ites-provider-terrabit-consulting-is-transforming-the-digital-thinking-into-action/
Terrabit Consulting has also been rated as one of the "25 Most Promising IT Services Solutions Providers - 2017" by APAC CIO Outlook: https://it-services.apacciooutlook.com/vendor/terrabit-consulting-enabling-successful-and-timely-project-implementations--cid-1605-mid-90.html
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases