The Consultant facilitates the implementation and support of SAP modules to enhance the clients' business functionality and overall performance, while maintaining a high degree of customer satisfaction.
Analyze the current business processes and scenarios of the client and recommend/develop solutions to meet the clients need
Responsible primarily for successful implementation of SAP, providing functional expertise, guidance, presentation, and instruction on SAP products to clients
Carry out complex or novel assignments requiring the development of new or improved procedures
Develop and evaluate plans and criteria to be carried out by others; provides direction and leadership
Provide detailed knowledge of industry best practices
Manage or participate in SAP Business All-In-One implementation
Acts as liaison with client for troubleshooting: investigate, analyze, and solve software problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs
Maintain a thorough knowledge of the organization and adheres to all organizational standards
To translate business requirements into coherent solution considering balancing both the functional needs and data architecture.
Implementing appropriate processes to drive high quality and critical sustainable solutions
Directly accountable and responsible to deliver for his or her module or assigned scope of work on all agreed customer requirements, scope of assignments and terms of reference within any requirements/constraints of the contract and internal objectives for
its individual unit.
Directly accountable for Data modelling and process modelling assuming the accountability for technical, functional and product design, maintenance and client provisioning
To provide testing, training and documentation.
To do data migration if applicable.
Establishes and maintains good customer relationships and assists in stakeholder and benefits identification and management
Identifies opportunities for additional consultancy assignments, and actively works within the delivery process by contributing relevant expertise to aid definition of the customer proposition.
Provide specialist coaching and guidance with skills transfer as relevant within the organization and the customers.
QCT Networks is a IT & SAP Services specializing in Business Analytics, Supply Chain, ERP, Success Factor & NAKISA. Our suite of services for these products include Solution Implementation, Support, Remote Consulting, Project Resourcing as well as Instructor Services. We have been providing best-n-class IT & SAP Services for Malaysian client over the past 5 years.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases