Primary Responsibilities: • To conduct requirement gathering and understanding of the issue session. • Work with client to define the scope of issue and resolution. • Identifies business change requirements and impacts associated with recommended design • Works with the Business Subject Matter Expert (SME) to define solution for issue / enhancement on specific functionality • Write Functional Design documentation based on enhancement / solution requirements • Assist with the technical design ensuring business requirements have been addressed • Perform quality assurance by verifying the documented functional document against delivered solution. • Creates test requirements, cases and performance of testing to validate business processes • Responsible for conducting acceptance testing and training customer resources to successfully use of solution. Position Requirements: • Degree or Master Degree in Computer Science, Finance, Accounting, Engineering or similar field • At least 2 years of ERP implementation experience either from an end-user or vendor background • Proven track record in implementing at least 2 full cycle ERP projects • Knowledgeable in Microsoft Dynamics AX functionality will be given advantage • Good understanding of ERP functionalities relating to Finance, Sales, Procurement, Inventory and Production processes • Fluency in both written and spoken English • Travelling may be required for this position including overseas business trip and possess own transport. • Willing to travel: 30%
InfoDrive Solutions (EA Licence No.13C6893) is a Technology Search and Consulting Company specialiases in providing Technology Search, Contracting, Managed Services and consulting services to Global MNC’s, SME’s and large Regional clients. We use our years of experience in recruiting strategies to create a value added service to our Customers. We cater in Technology domain in the below mentioned area:-
1. Technology Search:-
2. Contract/Staff Augmentation:-
3. Managed Services:-
At InfoDrive Solutions whatever we do we do that keeping in mind the long term relationships with our Customer, which mean going that extra mile to make the relationship stable and transparent.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases