The Security Operations Analyst is accountable for all security services in Itelligence. Ensuring security services are delivered in line with global standards, compliances and available to SLA expectation.
Responsible for all security incidents which includes investigation, troubleshooting, resolving and dispatching of tickets.
Administer the global Endpoint Protection System at Itelligence sites including configuration, consolidating, monitoring performance and logs collection.
Responsible to completed reporting templates based on security incidents.
Responsible to retain incidents based on its full lifecycle and escalation as required.
Responsible to monitor security incident queues.
Responsible for providing trend analysis to the Management team to enable them to make informed decisions regarding resource management.
Ensure that documentation is maintained and kept up to date in line with Itelligence standards and policies.
Share acquired knowledge with colleagues through formal documentation and communications sessions.
To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.
Ensure that at all times company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to.
As a member of the global Itelligence community, you will be a champion of the organization values and culture, while demonstrating and openly encouraging the behaviors expected from a professional, best in-class IT team.
Reporting / Organization
Reporting to Head of Global Managed Services Data Center Services Malaysia.
Dotted line reporting to IT Security Manager.
University degree in Information Technology.
Min 1 years of experience in Service Desk or IT systems/network administration.
Proven experience in networking.
Proven experience of firewalls including rules configuration.
Proven experience in Endpoint Protection/Anti-Virus.
Proven experience/knowledge in Security.
Willing to work in a shift rotation. (Mandatory)
Relevant industry experience.
Fluent in English, experience in international collaboration.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases