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Security Operations Analyst

Keywords / Skills : networking, Service Desk , IT systems, network administration, firewalls, IT Security, IT Services desk

1 - 3 years
Posted: 2019-03-11

Job Description
Key Responsibilities:
The Security Operations Analyst is accountable for all security services in Itelligence. Ensuring security services are delivered in line with global standards, compliances and available to SLA expectation.
  • Responsible for all security incidents which includes investigation, troubleshooting, resolving and dispatching of tickets.
  • Administer the global Endpoint Protection System at Itelligence sites including configuration, consolidating, monitoring performance and logs collection.
  • Responsible to completed reporting templates based on security incidents.
  • Responsible to retain incidents based on its full lifecycle and escalation as required.
  • Responsible to monitor security incident queues. 
  • Responsible for providing trend analysis to the Management team to enable them to make informed decisions regarding resource management.
  • Ensure that documentation is maintained and kept up to date in line with Itelligence standards and policies.
  • Share acquired knowledge with colleagues through formal documentation and communications sessions.
  • To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.
  • Ensure that at all times company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to.
  • As a member of the global Itelligence community, you will be a champion of the organization values and culture, while demonstrating and openly encouraging the behaviors expected from a professional, best in-class IT team.
Reporting / Organization
  • Reporting to Head of Global Managed Services Data Center Services Malaysia.
  • Dotted line reporting to IT Security Manager.
  • University degree in Information Technology.
  • Min 1 years of experience in Service Desk or IT systems/network administration.
  • Proven experience in networking.
  • Proven experience of firewalls including rules configuration.
  • Proven experience in Endpoint Protection/Anti-Virus.
  • Proven experience/knowledge in Security.
  • Willing to work in a shift rotation. (Mandatory)
  • Relevant industry experience.
  • Fluent in English, experience in international collaboration.
  • Willing to work in CyberJaya, Selangor.
  • Able to travel when/if required.

About Company

Itelligence Outsourcing Msc Sdn Bhd

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