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Senior Analyst-Credit Management (Indonesian Speaker)

2 - 3 years
Posted: 2019-10-09

Posted On
9th Oct 2019
Job Ref code
Job Description
Job Description :

Country: Malaysia

Location: Kuala Lumpur

Function: Finance

Level: Non-management

Appointment Type: Permanent

JOB TITLE : Senior Analyst-Credit Management Indonesian Speaker

FUNCTION : Order To Cash



Principal Accountabilities
  • To remain conversant and compliant with the companys credit policy & procedures.
  • To regularly monitor for blocked orders and implement expedient action for their release within the prescribed cut off times and in compliance with the Credit Policy/Authority matrix.
  • To liaise with customers, drivers, inter departmentally and cross functionally to resolve customer account queries.
  • To ensure on a day to day basis that all outstanding balances or potential bad debts on customer accounts are actively and expediently pursued.
  • To allocate all payments on the daily audit report and resolve any discrepancies.
  • Ensure that key business stakeholders are provided with up to date information on customers, which meet with their requirements and add value to the business.
  • Daily, weekly & month end cut-offs & reporting deadlines are achieved.
  • Actively participate in all projects relating to Finance functional and company sponsored events including the facilitation of all projects relating to Finance.
Additional Information

  1. Context/Environment
  • The position will manage a designated range of customer accounts
  • The incumbent must communicate effectively with Trade Marketing, third party distributor, Customer Sales (Telesales), Finance and IT.
  • The incumbent will work in a dynamic office environment requiring a high degree of sensitivity an confidentiality whilst at all times maintaining a discrete and professional manner.
  • Ensure that all customer accounts are reconciled and that trading limits are reviewed in line with sustained trading activity together with maintenance of effective credit controls in the granting of credit extensions.
  • Records Management controls maintained.
  • An effective working knowledge must be maintained of GST, FBT and Excise together with standards and SAP sales and distribution systems.
  • The main function is to ensure the proper collection of monies and allocation to customer accounts, and releasing orders and dealing with difficult customers without damage to sales or risk to the company.
  • Required to provide support as required to the external debtor operations

  • Knowledge, Skills and Experience
    • Gain and maintain a sound knowledge of Credit Policy and Procedure.
    • Minimum of 2 3 years experience working within a Credit Team of a fast moving consumer goods environment.
    • Ability to work as part of a team.
    • Strong communication and interpersonal skills.
    • Computer literate SAP, Microsoft Excel, Word and Lotus Notes.
    • Attention to detail, methodical and organized.
    • Effective planning and time management skills.
    • Shift work

  • Working Relationships

  • Internal
    • To establish a good rapport with all other staff members in the organization and communicate in a friendly and professional manner.

    • To communicate with customers in a courteous and professional manner under all circumstances.
    • Third party service provider & Warehouse Administration Staff.
    Other requirements
    • Daily operation tasks are processed within SLA or escalated inline with relevant escalation process;
    • Daily duties completed to deadline dependent on task;
    • Rota duties to be completed to deadline dependent on task;
    • Daily / Weekly / Monthly checks and reports are completed to deadline;
    • Internal control programmes consistently adhered to;
    • Positive feedback from End Market contacts;
    • Improvement initiatives implemented and efficiency improvements demonstrated.

    British American Tobacco is one of the worlds leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.
    We are proud that we are consistently among the top 5 companies on the London Stock Exchange.
    Our portfolio includes our world-famous Global Drive Brands Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.
    Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

    Contractual Legal Entity: BAT Aspac Svc Centre S.B. (MY51)

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