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Senior Analyst - Invoice Processing

3 - 6 years
Posted: 2019-09-18

Customer Service Executive
Posted On
18th Sep 2019
Job Ref code
Job Description
Job Description :

Country: Malaysia

Location: Selangor

Function: Finance

Level: Non-management

Appointment Type: Permanent


Transaction Processing
  • Perform team processes including:
  • Invoice processing
  • Escalating issues on a timely maner
  • Resolving issues on a timely manner
  • Preparing KPI reports
  • Preparing Parked Item report
  • Period/quarter/year end processing
  • Addressing vendor/user inquiries
  • Assist in troubleshooting, decision making and the identification and communication of potential issues/risks
  • Assist in monitoring, managing and improving service levels
  • Ad hoc tasks as and when required
  • Backing up Assistant Manager/Senior/Junior Analyst if required.

Process Excellence
  • Assist with new process implementations
  • Assist in maintenance of Accounts Payable general policies & procedures
  • Assist in monitoring performance measures/key performance indicators (KPIs)
  • Participate in continuous improvement in process efficiency and effectiveness
  • Ensure internal controls programs are adhered to
  • Comply with accounting principles, GBS standards and SLAs

Customer Relationship Management
  • Assist in addressing customer issues and requests
  • Establish and maintain working relationship cross function

Team Environment
  • Enhance team interaction and optimize team effectiveness
  • Create a positive work environment that fosters team performance
  • Coach new team members to improve skills and knowledge required to perform his/her job effectively
  • Train new team members and share knowledge and job experience
  • Assist in ensuring balanced workload for team members


Education / Experience
  • Diploma with a minimum of 3 years work experience or Degree holder in relevant field (preferbly Commerce, Finance, Accounting) with 2 years experience
  • Language requirements where applicable Japanese, Korean, Urdu, Bengali, Vietnamese, Sinhalese, Mandarin
  • Ability to assess and promptly resolve problems
  • Good organizational and time management skills
  • Intermediary knowledge of fundamental accounting concepts, practices and procedures
  • Intermediary knowledge of expenditure cycle and rules (e.g. purchase orders, invoices, credit/debit notes, payment terms etc.)
  • Intermediary knowledge of the treasury function and rules e.g. (bank statements, cash operations etc.)
  • Intermediary knowledge of the inter-company recharge principles and rules
  • Understanding of general administrative duties and procedures
  • Good knowledge of overall operations

  • Ability to use SAP and other financial systems needed to perform and support the relevant functional area
  • Good computer skills and proactive learner

  • Ability to work well with other team members and achieve productive working relationships
  • Ability to communicate effectively in English, both orally and in writing
  • Understanding of cultural sensitivities

  • Experience in performing the Purchase to Payment process

Customer Service
  • Ability to interact courteously with customers and ensure interactions are of a high quality of service
  • Ability to coordinate with other internal departments to deliver seamless service to customers

Key Success Factors
  • Invoice Processing within SLA
  • Timely escalations
  • Continuous improvement

Working Relationships
  • GBS internal realtionships
  • Other BAT related companies

British American Tobacco is one of the worlds leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.
We are proud that we are consistently among the top 5 companies on the London Stock Exchange.
Our portfolio includes our world-famous Global Drive Brands Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.
Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Contractual Legal Entity: BAT Aspac Svc Centre S.B. (MY51)

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