• Operate at global capacity • A dynamic work exposure • Long-term prospect
Our client is a global leader in providing a comprehensive range of financial products and services to individuals and corporates. It consists of more than 10,000 employees across the globe. The hub in KL employs more than 7,000 employees for its Malaysian operations. Currently, there is a hiring for a senior business analyst to join their vast growing team.
In summary, reporting to the head of the business unit, you will be responsible in implementing process documentation and all forms of documentation relating to the service level management process like flowcharts, diagrams, illustrations, and templates. Furthermore, you will need to understand the business process and link them to the respective SMEs. Lastly, you will need to prepare presentation materials related to the project deliverables to convey the key messages to various stakeholders.
To qualify, candidates must possess: • A Bachelor’s degree in the related field • Strong experience in business analysis • Good background in process improvement within IT Service Management • Related certification such as CBAP would be an added advantage • Good analytical skills • Excellent communication skills and the ability to work independently
Contact Agii Peariasamy on (60) 3 2300 7205 or email@example.com or click the Apply Now button quoting reference number AGP 223544. For similar roles, please visit www.ambition.com.my.
Business Registration Number: 1048918-T License Number: JTK 2710
Ambition is a leading global boutique recruitment business with offices in Singapore, Hong Kong, Malaysia, Australia and London. We are positioned at the forefront of specialist recruitment in the areas of Banking & Financial Services, Finance & Accounting, Sales & Marketing, Supply Chain & Procurement, and Technology.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases