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Senior Change Manager 

Keywords / Skills : L1 / L2 support

10 - 18 years
Posted: 2019-09-20

Job Description
Brief Scope The role is accountable for strategic and operational leadership for production services and changes, across one or more areas of specific platform/domain.

To ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability.

Must have (maximum of 5 bullet points)
1. Working experience > 10 years

2. Sounds strong in the change management and project management skills / experience

3. Exceptional communication (verbal and written) skills and experience in the vendor management, able to liaise at the management level.

4. Able to set up / transition L1 / L2 support team into a new operating model

Nice to have 1. Working experience in banks or financial institutes

2. Knowledge on wealth management products especially on investment and insurance domain knowledge.

3. Working experience on non-technical fields in Wealth Management business e.g. Operation, Risk & Control

Key Responsibilities
• Oversee medium/high/critical severity incidents, provide end-to-end support and implement resolution to resolve incidents within SLA

• Oversee root cause analysis for medium/high/critical severity issues, ensure all follow up action points are carried out and communicated to relevant stakeholders

• Accountable for identifying and implementing the new operating model to improve the overall stability of the team hence the application. Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents.

• Accountable for oversee the production related changes, releases and rollouts with zero or minimal impact to the stability of the application. Review the dependent changes of the surround systems, infrastructure, networking etcResponsible to proactively identify the risks in the application and manage the mitigation actions. Accountable for managing, tracking and timely closure of risks and other compliance related issues in Riskwise (Information Security risks) & EORP (Operational Risks).

Key Skill(s)

About Company

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.
At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome. Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

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