• Manage the delivery of major strategic projects, developing bespoke client solutions through commercial leadership • Proactively develop and manage client relationships, conduct detailed business needs analysis and demonstrating expert industry knowledge • Conduct primary/secondary tailored market research within the sector, using detailed research methodologies • Author strategic market reports based upon focused industry research, whilst interpreting/analyzing key data and presenting accurate results at a senior level • Advanced level of market, strategic & competitor analysis • Able to plan for quantitative & qualitative research, create effective & project-relevant questionnaire/ discussion guide for focus group discussions and expert interviews. • Conduct primary/secondary tailored market research within the sector, using Frost & Sullivan research methodologies
The successful candidate will be an extremely professional and committed consultant/research individual with a good understanding of market research and/or consulting methodologies. A pro-active, methodical and innovative working practice is essential, with a proven ability to deliver accurate results. • At least 5-6 years of experience with a strong understanding of market research/consulting methodologies • Degree in Mechanical/Electrical/Electronics Engineering or equivalent, and a Business postgraduate qualification (MBA) • Articulate with excellent written and oral communication skills in English. • A proven project management skill is ideal but not a must. • Strong understanding of market research/consulting methodologies, ideally within the Industrial sectors • Knowledge and at least 3-4 year experience within the Industrial Automation and Process Control space or equivalent industrial companies • Articulate with excellent written and oral communication skills in English • Proven project management skill is ideal but not a must. • Ability to develop strong business relationships, create proposals, negotiate and close business
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases