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Keywords / Skills : content

3 - 10 years
Posted: 2019-09-13

IT/Computers - Software
Software Engineer/Programmer
Posted On
13th Sep 2019
Job Description
Educational Background: 
➢ Bachelor’s Degree 
➢ Certifications in Training, Instructional Design, and Using Web Based Training Tools (Preferred)

Work Experience: 
➢ At least 3 years experience in designing learning materials and curriculum preferably in a BPO setting 
➢ Have managed related tasks and projects in a Training context

Skills Requirement: 
➢ Excellent written and verbal communication skills 
➢ Proficient in MS Office 2007 or later 
➢ Proficient in eLearning authoring tools such as Adobe Captivate and Articulate Storyline 
➢ Working experience with an LMS 
➢ Knowledge of image manipulation and audio-video editing

Essential Duties & Responsibilities:
➢ Conducts project scoping and training needs analysis to identify knowledge, skill, or attitude gaps that can be addressed by training. 
➢ Identifies and writes business, performance, and learning objectives 
➢ Designs the instructor-led, online and blended training programs based on the identified objectives. This includes mapping out the content outline as well as determining the soundest instructional methodologies to employ. 
➢ Conducts extensive research and synthe information from various sources 
➢ Works closely with the subject matter experts (SMEs) to ensure accuracy of content 
➢ Develops facilitator’s guides, participant’s guide, job aids, PowerPoint presentation and other training materials needed for instructor-led courses 
➢ Develops highly interactive elearning courses for desktops and mobile devices that meet the latest instructional design concepts and standards 
➢ Develops the storyboard that will be the basis for the elearning prototype 
➢ Designs the look-and-feel, user interface, and learner interactions of elearning courses 
➢ Conducts user acceptability tests 
➢ Publish online courses using the SCORM (Sharable Content Object Reference Model) standard 
➢ Designs and develops objective tests and skill tests 
➢ Plans and executes training evaluation methods to measure job transfer 
➢ Initiates and participates in review sessions with Content Development Manager and the client 
➢ Revises the training program based on feedback and recommendations from learners, users, and campaign officers. ➢ Conducts train-the-trainer sessions to ensure consistency of training methodologies 
➢ Applies Kirkpatrick’s 4 Levels of Evaluation to assess effectiveness of training programs. 
➢ Curate content for relevant training materials to maximize course objectives and course utility. 
➢ Direct the creation of marketing collaterals that will communicate and support the training materials.

Key Skill(s)

About Company

Quess, India’s leading business services provider was established in 2007. Headquartered in Bengaluru, the company serves over 1300+ customers across 8 countries. Its presence pans across 4 segments namely, Global Technology Solutions, People & Services, Integrated Facilities Management and Industrial.

Asset Management.
Quess is committed to providing a world-class customer experience while continuously working towards creating better lives. With revenues of about Rs. 34,424 million [For year ended 31st March 2016], Quess Corp is a step-down subsidiary of USD 42+ billion (as of 30th Sept 2015), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.

Offering services across 4 verticals
• Global Technology Solutions
• People Services & Logistics
• Integrated Facilities Management
• Industrial Asset Management
• 7 ISO certified lines of businesses
• Pan India Presence of 47 offices across 26 cities
• Operating in 8 countries: USA, Canada, Srilanka, UAE, India, Malaysia, Philippines and Singapore
• Powered by more than 1,27,000 employees servicing 1300+ clients
• 9 successful acquisitions in the last 8 years

Subsidiaries :
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• Excelus Learning Solutions (
• Maxeed Managed Services (
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