Coordinate (schedule, plan and execute) Regional DRP/BCP exercises and conducted at least twice a year (including Live tests) for the purpose of regulatory reporting for existing systems and implementing new DRP plans for systems which needs enhancing.
• Review existing and recommend effective Regional DRP/BCP model or processes to address SBG/SFG requirements with the objectives to put in place an effective and cost efficient DRP/BCP services management
KEY PERFORMANCE INDICATORS (KPIs)
1. Manage ITDR exercises complying to BNM regulatory requirements.
2. Help & assist ITDR Manager to ensure 100% completion of schedule ITDR & BCP exercises for 2017 and test completed with meeting all key objectives with MTD, RTO and RPO.
3. Collaborate and complete all projects as per dateline and escalate appropriately when there is a delay in deliverables.
AVL Infotech provides a broad portfolio of information technology solutions and business process to its clients worldwide. Our core portfolio comprises application development, business process consulting services as well as professional staffing services in information-technology.
We are experienced in providing high quality solutions to clients in diverse business areas. We are providing cost effective global support by our offshore and Onsite partners in Malaysia.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases