TT Search, set up as part of the Tele-Temps Group, is growing into the leading global recruitment consultancy in this region specializing in middle management, senior recruitment and executive level placements. We endeavour to satisfy our client's complete requirements by developing and customizing our services to enable an accurate fit within the specific need, each time.
We ride on our sister company The Tele-Temps Group's strength in talent management solutions, staffing services, industrial relations consultancy and the management of business process outsourcing, which we have provided to many clients since our inception.
We specialize in placing high calibre professionals into permanent positions for all levels across.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases