Encompasses all overall management and operations of Commercial Activities and Contracts including the development and implementation of Business Plans and Strategies, Communications, publicity and statutory, and legal requirements.
Responsible to execute and initiate relevant marketing and promotional strategies towards securing new and potential business to the company
ESSENTIAL POSITION FUNCTIONS
Identifying, evaluating and implementing all business proposals and prepare management papers for approvals
Monitor all commercial activities at the airport and ensure that they are in compliance with company policies and procedures
Developing Business Plan and Strategies in tandem with airports under the area of coverage
Maximise and optimize commercial area for maximum return
Disseminate new policies and procedures, and ensure its compliance
Maintain close liaison with Credit and System and Legal Division on all issues of teh statutory and legal requirements
Assist in legal actions or the company pertaining to commercial activities and liaise with legal division on contract formulation and enforcement
Maintaining full compliances and ensuring enforceability of contracts at all times due to different anniversary of contracts
Maintain full force to the works and capable to enhance and handle tasks within the stipulated time given
Working Relationship WHO – Managers, Executives FROM – MIAC PURPOSE – In order to ensure smooth flow of the Contact Management Unit ie. Maintaining 100% compliances and ensuring enforceability of the contracts at all times & ensure tenants deliver what is agreed in the agreement.
WHO – Internal Division within Company FROM – Operations/AFRS/ AVSEC PURPOSE – Liaison or coordinator between Tenants and other internal parties within MASB
WHO – All Tenants FROM – Tenants from various companies PURPOSE – Ensure smooth flow of contracts/issues/informations/non compliances/operational matters etc.
Customer Relationship Management
Develops and Empowers
Land Development and Management
Good interpersonal and communication skills
Able to work well with all (internal management & staffs), as well as external clients and vendors
Degree with CGPA > 3.0 and minimum 5 year relevant experience.
Degree in Business Administration, Finance, Legal/ Law or equivalent
TT Search, set up as part of the Tele-Temps Group, is growing into the leading global recruitment consultancy in this region specializing in middle management, senior recruitment and executive level placements. We endeavour to satisfy our client's complete requirements by developing and customizing our services to enable an accurate fit within the specific need, each time.
We ride on our sister company The Tele-Temps Group's strength in talent management solutions, staffing services, industrial relations consultancy and the management of business process outsourcing, which we have provided to many clients since our inception.
We specialize in placing high calibre professionals into permanent positions for all levels across.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases