Keen to work for a global and multinational organization, headquartered in USA? The company operates in over 150 countries, employing more than 40,000 people all over the world. A market leader in the building services industry, the company is committed to exceed beyond service levels to ensure quality service delivery to our clients around the world.
Presently, we are seeking a skillful Senior Filed Service Technician with 5 years’ work experience in the area of HVAC service line. The role will be based in Bangi, Selangor.
The successful candidate will be expected to:
Involve in depot-based work, site servicing, repairing and setting up / installation (including delivering and collecting).
Carry out troubleshooting and perform recommended repairs for chillers.
Perform monthly routine service for chillers under service agreement.
Liaise with customer technicians on maintenance/shutdown and repair schedule.
Diploma in Mechanical/Electrical/Electronic Engineering.
Minimum 5 years of hands on experience in HVAC industry.
Desired to have experience in HVAC system design.
Ability to use SAP system.
The successful candidate can look forward to an attractive remuneration package commensurate with his/her qualifications and experience and a challenging career with excellent developmental opportunities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases