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Senior Filed Engineer

Keywords / Skills : ccna, ccnp, networking, Tele presence, VOIP, CCNA Voice, IP Telephony products, Cisco Telepresence, CISCO, Router, Juniper, Avaya, WAN, LAN

2 - 6 years
Posted: 2018-07-12

Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
IT/ Computers - Software
Technical Support Engineer
Non Degree Tertiary
Posted On
12th Jul 2018
Job Description

• Act as a mentor to the team in Voice solutions/products and is responsible in upgrading their knowledge in Voice products/solutions

• Provide support to other team members should they have issues resolving the incidents on site at all times

• To participate in all phases of a project rollout (pre-installation discussions, site survey, information gathering, solution feasibility study, unboxing & rack mounting of equipment, configurations, UAT)

• Performing maintenance work such as firmware upgrades, hardware break fix, restoration of equipment configuration

• Performs logistic support requirements such as research, and equipment and spare part inventories

• Documents problems and resolution and updating the ticketing system for future reference

• Develops and update the documents for operations procedure and best practices

About Company

BT Group plc is a British multinational telecommunications holding company with head offices in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, mobile and broadband services in the UK, and also provides subscription television and IT services.

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